NOVELIH™ · STORE INFORMATION

Shipping Policy

Business identity, customer support information and store policy details presented clearly in one place.

OFFICIAL STORE Novelih™
BUSINESS IDENTITY
Novelih™

Tianjin Xiaoxiao Taiyang Technology Co., Ltd.

Novelih™ is owned and operated by Tianjin Xiaoxiao Taiyang Technology Co., Ltd.

BUSINESS
INFORMATION
LEGAL REPRESENTATIVE Huo Yanyang
01
CUSTOMER SUPPORT EMAIL service@novelih.com
02
CUSTOMER SERVICE PHONE +86 15583206821
03
CUSTOMER SERVICE HOURS 8:00 AM–10:00 PM
04
REGISTERED BUSINESS ADDRESS Room 905-6, No. 8 Tianbao Nanhuan Road, Energy-saving and Environmental Protection Industrial Zone, Baodi District, Tianjin
05
01
PRODUCT CATEGORY Cleaning Supplies

Practical cleaning products intended for everyday household use.

02
ORDER HANDLING Fast Dispatch

Orders are prepared promptly and arranged for dispatch once ready.

03
ELIGIBLE RETURN WINDOW 30 Days

Eligible products may be submitted for return within 30 calendar days after delivery.

02 POLICY DETAILS

Shipping Policy

Novelih™

Novelih™ is owned and operated by Tianjin Xiaoxiao Taiyang Technology Co., Ltd. | Legal Representative: Huo Yanyang.
Registered Address: Room 905-6, No. 8 Tianbao Nanhuan Road, Energy-saving and Environmental Protection Industrial Zone, Baodi District, Tianjin | Email: service@novelih.com | Telephone: +86 15583206821.

Fast Order Handling

Novelih™ works to prepare confirmed orders promptly and arrange fast dispatch once an order is ready for shipment.

Actual delivery speed may vary depending on destination, carrier operations, customs procedures where applicable, weather conditions, seasonal demand, and local delivery circumstances.

Fulfillment

Orders may be fulfilled from facilities used by us or by fulfillment partners depending on inventory availability and destination.

Any applicable shipping charges are presented during the ordering process before the order is submitted.

Tracking

Where tracking is available, shipment information will be provided after dispatch.

If tracking remains unchanged for an extended period or a parcel appears delayed or missing, contact:

Email: service@novelih.com
Telephone: +86 15583206821

Our team will review the available shipment information and assist with the appropriate next step.

OFFICIAL CUSTOMER SUPPORT Need help with this policy?

Contact the Novelih™ customer-service team.

EMAIL service@novelih.com TELEPHONE +86 15583206821