Terms and Conditions
Novelih™ is owned and operated by Tianjin Xiaoxiao Taiyang Technology Co., Ltd. | Legal Representative: Huo Yanyang.
Registered Address: Room 905-6, No. 8 Tianbao Nanhuan Road, Energy-saving and Environmental Protection Industrial Zone, Baodi District, Tianjin | Email: service@novelih.com | Telephone: +86 15583206821.
Scope
These Terms and Conditions apply to customer interactions and orders made through the Novelih™ online store.
Customers should review relevant product descriptions, materials, sizes, intended uses, included components, and store policies before submitting an order.
Product Information
We aim to present photographs, descriptions, specifications, and other relevant product information as accurately as reasonably possible.
Minor differences may occur because of screen settings, photography, packaging revisions, or normal manufacturing variations.
Order Changes
If you need to request a change or cancellation, contact:
Email: service@novelih.com
Telephone: +86 15583206821
We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once fulfillment or dispatch has begun.
Shipping is governed by our Shipping Policy. Eligible returns are governed by our Return Policy, including the 30-calendar-day return window.